Do Not Disturb Maintenance
Regular maintenance is key to keeping your computer systems healthy and up-to-date.
Dental offices have to keep current, but you can't afford to be down with patient records inaccessible. Letting update systems run independently on each device in your system leads to inconsistencies and invites installation of bad updates without getting the opportunity to avoid them or roll them back. The cost of having IT people manually update systems generally discourages updating altogether!
We have a cost-effective solution.
Do Not Disturb Maintenance is a centrally managed, continuous maintenance process that monitors device health and conducts maintenance activities.
The maintenance client transparently monitors system devices, tracking all events and changes as they occur. The maintenance server compiles maintenance data from all clients and dispenses approved updates to the clients. Updates are staged silently and applied at the next regular reboot. Since this is a continuous process, update batches are small and install fast.
Every update is manually reviewed by our technicians for safety and applicability. Only approved updates are allowed into the queue and scheduled for installation. In the rare event an approved update causes a problem, it can be quickly rolled back.
Tech Support Needs & Maintenance: Is there a Relationship?
In a word, yes.
With every office enrolled in this program, "routine" technical support needs have declined significantly. Many of the problems that used to cause people to call support simply do not happen because systems are up-to-date and in good working order. Effective monitoring helps catch small problems before they become big problems.
All of which translates into long term cost savings for you.
Inventory Management, Tax & Regulatory Compliance
A benefit of our maintenance system is enhanced record keeping for your insurance, tax and regulatory compliance needs. Detailed inventory and history reports are available on demand.
Maintenance & Security
Regular maintenance and updates are essential to keeping your system safe from intruders and data thieves. Staying up-to-date is a basic requirement of the HIPAA Security Rule.
You do, however, need to avoid any updates that would cause problems. Some updates are seriously flawed; others may be incompatible with your PMS. For this reason, among others, unmanaged updating should not be permitted in your systems.
What you need is intelligent updating that serves up only what your system actually needs and can tolerate without disruption. You also need your updates done silently without interrupting your work.
That is what Do Not Disturb Maintenance is all about.
Pricing starts at $99 per month for small, 1 dentist offices (server plus 5 workstations). Larger offices are priced according to device count and any special needs or circumstances that may apply.